Terms & Conditions
TERMS AND CONDITIONS
of the website www.algarvewedding.eu
1. General Provisions
§ 2. Technical Requirements Necessary for Using the Website
§ 3. Sale of Goods – Conditions and Order Fulfillment Time
§ 4. Liability for Non-Compliance of Goods with the Agreement
§ 5. Provision of Services
§ 6. Liability for Non-Compliance of Services with the Agreement
§ 7. Agreements for the Supply of Digital Content or Digital Services
§ 8. Liability for Non-Compliance of Digital Content or Digital Services with the Agreement
§ 9. Product Prices and Delivery Costs
§ 10. Payment Methods
§ 11. Right of Withdrawal from the Agreement
§ 12. Refunds of Payments Made by the Customer
§ 13. Newsletter
§ 14. Contact Details of the Company
§ 15. Final Provisions
Notice on Out-of-Court Dispute Resolution
Model Withdrawal Form
Complaint Form Template
Here’s a clear, natural English translation and rephrasing of § 1 General Provisions, adapted for Imagination Arcade Unipessoal Lda, preserving full legal meaning and flow:
§ 1 General Provisions
The website www.algarvewedding.eu (hereinafter referred to as the “Website”) is operated by Imagination Arcade Unipessoal Lda, registered in Portugal, with its registered office in Quarteira, under Portuguese company number 513738916, hereinafter referred to as the Company.
These Terms and Conditions (the “Regulations”) govern all activities performed through the Website by Imagination Arcade Unipessoal Lda, including the sale of goods, provision of services, and supply of digital content related to Algarve Wedding Eu – destination weddings & events.
The Company may be contacted at:
Email: info@algarvewedding.eu
Phone: +351 931316018
These Regulations define in particular:
- the rules for using the Website;
- the terms and conditions for ordering Products available on the Website;
- order fulfillment time and conditions;
- available payment methods;
- the Client’s right to withdraw from an agreement;
- the rules for submitting and handling complaints;
- specific consumer rights.
The Company provides sales and services via the Website using remote communication tools. Contracts concluded between the Client and the Company through the Website are distance contracts within the meaning of the Portuguese Consumer Protection Law.
The Client is entitled and obliged to use the Website in accordance with its purpose, good faith, and generally accepted principles of fair use.
Browsing the Website does not require registration, and Clients may place orders for Products without creating an account.
The Regulations are available free of charge on the Website, in a form that allows users to download, reproduce, and store them.
The Client is obliged to read the Regulations. Using the Website implies prior review and acceptance of these Terms and Conditions.
Only individuals with full legal capacity may be Clients.
Definitions
For the purposes of these Regulations, the following terms shall have the meanings indicated below:
- Company – Imagination Arcade Unipessoal Lda, registered in Portugal, the operator of the Website https://algarvewedding.eu.
- Client – any person using the Website, purchasing Goods or Services provided by the Company.
- Consumer – a natural person acting for purposes outside their trade, business, or profession.
- Services – services provided by the Company through the Website, excluding Digital Services.
- Digital Service – a service provided digitally, as defined in applicable EU and Portuguese consumer law.
- Goods – tangible items sold by the Company through the Website.
- Products – collectively, Goods, Services, and Digital Services.
- Website – the online platform available at https://algarvewedding.eu through which the Company provides electronic services and offers Products.
- Agreement – a distance contract concluded between the Company and the Client via the Website.
- Account – a personal user account on the Website enabling Clients to use Services and Digital Services and to enter into Agreements.
- Business Days – all days except Saturdays, Sundays, and official public holidays.
- Regulations – these Terms and Conditions.
If there is reasonable suspicion that a Client has provided false or inaccurate data, the Company reserves the right to cancel the Agreement and notify the Client accordingly.
The Company shall not be liable for non-delivery or delays in delivery of Goods or for failure to provide a Service or Digital Service resulting from incorrect or incomplete Client information, including incorrect address details, to the extent permitted by law.
Information contained on the Website, including advertisements, announcements, and price lists, does not constitute a binding offer under Portuguese Civil Code provisions. Such information shall be considered an invitation to enter into an Agreement.
Before placing an order, the Company shall clearly and prominently provide Consumers with information regarding:
- the main features of the Product or Service and the method of communication with the Client;
- the total price including taxes and, where applicable, any delivery, postal, or additional costs;
- the Client’s right of withdrawal or the absence thereof;
- the duration of the Agreement or, where applicable, the terms of termination for indefinite or automatically renewing contracts;
- the minimum duration of the Client’s contractual obligations.
If the Company allows for custom or personalized orders, such orders may be submitted via email to the Company’s contact address indicated on the Website. The Company will provide a quotation and send it to the Client’s email address.
The standard completion time for custom orders is 30 days from the conclusion of the Agreement, unless otherwise communicated to the Client prior to order placement.
The Website serves Clients within Portugal and internationally, unless the Website specifies otherwise.
§ 2 Technical Requirements Necessary to Use the Website
To browse and use the Website www.algarvewedding.eu, the following are required:
- a device with access to the Internet;
- a web browser that supports and allows the acceptance of cookies — such as the latest version of Google Chrome, Mozilla Firefox, Safari, Opera, Microsoft Edge, or another compatible browser;
- acceptance of essential cookies.
To use certain functionalities of the Website — particularly for creating an account or placing orders for Products — an active email account is required.
The Website uses cookies to ensure proper functionality of its services and to maintain security. Blocking cookies, or using third-party applications that restrict them, may result in improper operation of the Website and prevent the correct execution of certain Services.
The Company (Imagination Arcade Unipessoal Lda) is not liable for any issues arising from the blocking or disabling of cookies.
§ 3 Sale of Goods – Conditions and Order Fulfilment Time
Through the Website www.algarvewedding.eu, Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) enters into sales agreements with Clients for the purchase of Goods.
Under a sales agreement, the Company undertakes to transfer ownership of the Goods to the Client and deliver them, while the Client agrees to receive the Goods and pay the agreed price to the Company.
To place an order, the Client selects the Goods they are interested in by using the “Add to Cart” button (or an equivalent phrase) displayed next to each product and then provides the required details, including delivery and payment information.
The shopping cart allows the Client to:
- add or remove Goods and adjust quantities;
- specify the delivery address and provide invoicing details;
- choose a delivery method;
- choose a payment method;
- apply a discount or promo code (if applicable).
The Client submits the order by confirming it through the button labeled “Order with obligation to pay” or an equivalent phrase.
Placing and confirming an order creates a payment obligation for the Client covering the price of the Goods and delivery costs.
The order is considered accepted, and the sales agreement concluded, once the Company confirms the order.
Shipment of purchased Goods is carried out within 30 business days from the date the Company confirms receipt of payment, unless otherwise stated in these Regulations or communicated to the Client before the order is placed.
Goods purchased through the Website will be shipped to the address provided by the Client.
Orders may be placed 24 hours a day, 7 days a week.
Orders submitted on Saturdays, Sundays, or public holidays are processed on the next business day.
In cases where only part of an order can be fulfilled, the Company may, prior to confirming the order, offer the Client the following options:
- Cancel the entire order — in which case the Company is released from any obligation to fulfil it;
- Cancel only the unavailable part of the order — the rest of the order will be processed, and the Company will be released from the obligation to fulfil the remaining items;
- Provide a substitute product or service, agreed upon with the Client. Once approved by the Client, the substitute order shall be treated as final;
- Split the order and set a new delivery time for the unavailable items. In this case, the order will be shipped in multiple parcels, and the Client will bear any additional shipping costs arising from the division.
If the ordered Goods are unavailable, or if the Company is unable to fulfil the order for any reason, the Client will be informed via email within seven (7) days of the order confirmation.
If the Client has made an advance payment for Goods that cannot be delivered in whole or in part, the Company shall refund the corresponding amount (in full or in part) within fourteen (14) days from the date the Agreement was concluded, in accordance with the refund rules specified in these Regulations.
The Website may display, next to specific Goods, an estimated dispatch time in business days, indicating the period from order confirmation to shipment.
The stated fulfilment time takes into account the time required to assemble all ordered Goods.
§ 4 Liability for Non-Compliance of Goods with the Agreement
The provisions of this section apply, in accordance with the relevant consumer protection laws (including Decreto-Lei n.º 84/2021, implementing Directive (EU) 2019/771), to the liability of Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) for the lack of conformity of Goods with the Agreement concluded with:
- a Consumer, or
- an individual acting within their business activity, provided that the nature and content of the Agreement show that it is not of a professional nature for that person, in accordance with Article 3(1)(b) of the aforementioned Decree-Law.
The Company guarantees that all Goods offered on the Website are free from physical and legal defects.
Complaints and Client Rights
The Client has the right to submit a complaint if a Good does not conform to the Agreement.
Complaints must be submitted in writing or electronically to the Company’s email address provided on the Website (info@algarvewedding.eu).
A complaint regarding defective Goods may include one of the following requests:
- repair of the Goods; or
- replacement of the Goods.
If the Goods are non-conforming with the Agreement, the Client may instead submit a declaration to reduce the price or withdraw from the Agreement in the following situations:
- the Company refuses to bring the Goods into conformity with the Agreement;
- the Company fails to bring the Goods into conformity within a reasonable time or without significant inconvenience to the Client;
- the lack of conformity persists despite the Company’s attempt to repair or replace the Goods;
- the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal from the Agreement;
- it is clear from the Company’s statement or the circumstances that the Goods will not be brought into conformity within a reasonable time or without excessive inconvenience.
Complaint Handling Procedure
Complaints related to defective Goods will be reviewed within 14 (fourteen) days from the date of receipt.
If the Company does not respond within this period, the complaint shall be deemed accepted.
The Company will inform the Client of the outcome of the complaint in writing or on another durable medium.
If the complaint is accepted, the Company will, depending on the Client’s request, repair, replace, reduce the price, or refund the full amount paid in the event of withdrawal from the Agreement.
Refunds will be made using the same payment method used by the Client, unless the Client expressly agrees to another method that does not involve additional costs.
The Company will issue an appropriate correction to the purchase document (corrective invoice or adjustment statement).
Limitations of Liability
The Company’s liability is limited to the value of the Goods covered by the Agreement.
The Company shall not be liable for loss of profits or indirect damages resulting from non-performance or improper performance of the Agreement, including the provision of Digital Services or delivery of Digital Content.
In all matters not regulated in these Terms and Conditions, the rights and obligations of the Client and the Company shall be governed by Portuguese and EU law, in particular Decreto-Lei n.º 84/2021, Decreto-Lei n.º 24/2014, and the Portuguese Civil Code.
Exclusions
Liability of the Company for defects in Goods, Services, or Digital Services is excluded in agreements concluded with Clients who are not:
- Consumers; or
- individuals entering into an Agreement directly related to their business activity, where the nature of the Agreement shows that it is not of a professional nature for that person.
Manufacturer’s Warranty
Goods offered by the Company may be covered by a manufacturer’s warranty.
The use of such a warranty shall be governed by the terms and conditions set out in the manufacturer’s warranty statement.
Imagination Arcade Unipessoal Lda does not provide its own warranty for the Goods offered on the Website.
§ 5 Provision of Services
Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) provides Services to Clients, the type, scope, and detailed description of which are indicated on the Website. These Services primarily include wedding planning and coordination services (Wedding Planner Services).
The Services are provided in the manner specified on the Website, in particular on the page describing each individual Service.
Ordering Services
The Company publishes information on the Website regarding the procedure for placing Service orders.
To place an order, the Client shall:
- indicate the Service(s) they are interested in;
- provide the information necessary to conclude the Agreement and perform the Service, including the method of Service delivery (if applicable) and payment method.
To place an order, the Client contacts the Company via the contact form available on the Website or directly via the email address provided on the Website (info@algarvewedding.eu).
The order is considered placed upon the conclusion of the Service Agreement in documentary form, signed by both Parties.
A draft of the Agreement will be provided to the Client after supplying all information necessary for the provision of the Wedding Planner Services.
Conclusion of the Agreement entails the Client’s obligation to pay the Service fee and any applicable additional costs, as specified in the Agreement or on the Website.
The Client will be informed of the start and end dates of the Service provision prior to entering into the Agreement, particularly through the Website or written communication.
Early Commencement of Services
If, at the explicit request of the Client, the performance of the Service is to begin before the expiry of the withdrawal period applicable to contracts concluded at a distance or outside the business premises, the Company requires the Client to submit a statement:
- expressing such a request on a durable medium, and
- confirming that they acknowledge the loss of the right of withdrawal once the Service has been fully performed by the Company.
If the Client does not consent to the commencement of the Service before the expiry of the withdrawal period, the Service will begin after the withdrawal period has ended, unless the Company specifies on the Website that the Services cannot be contracted without such consent.
Termination of the Service Agreement
The Client may terminate the Service Agreement in writing or in documentary form, subject to a one-month notice period, effective at the end of the calendar month.
The Company may also terminate the Service Agreement in writing or in documentary form, with one month’s notice, effective at the end of the calendar month, for valid reasons.
Valid reasons include in particular:
- discontinuation or decision to discontinue the operation of the business unit of the Company referred to in § 1;
- significant modification or decision to significantly modify the business activity of the Company’s relevant business unit;
- major internal reorganisation within the Company;
- occurrence of failures or difficulties (especially technical) beyond the Company’s control, preventing or substantially hindering the provision of Services;
- Client’s delay in payment of the Service fee;
- material breach of the Agreement or the Terms and Conditions by the Client.
§ 6 Liability for Non-Compliance of the Service with the Agreement
A complaint regarding Services provided in a manner inconsistent with the Agreement should specify the Client’s demand, depending on the nature of the Service.
Complaints regarding non-compliance of a Service with the Agreement will be reviewed within 14 (fourteen) days from the date of receipt.
If Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) fails to respond to the complaint within this period, it shall be deemed that the complaint has been accepted.
The Company shall inform the Client of the outcome of the complaint review in writing or on another durable medium.
If the complaint is accepted, the Company shall—depending on the type of Service and the specific circumstances—either:
- perform the Service correctly,
- refund all or part of the fee received from the Client, or
- provide another appropriate remedy to the Client.
The Company’s liability is limited to the value of the unperformed or improperly performed Service. The Company shall not be liable for loss of profit or other indirect damages resulting from the non-performance or improper performance of the Service.
The Company’s liability for defects in the Services, as well as for non-performance or improper performance of the Agreement concluded with the Client, is excluded in the case of Agreements concluded on behalf of a Client who is not:
- a Consumer, or
- a natural person entering into an Agreement directly related to their business activity, where it is clear from the content of the Agreement that it does not have a professional character for that person, particularly in view of the subject of their business activity as made available in the Portuguese Commercial Registry (Registo Nacional de Pessoas Colectivas).
§ 7 Agreements for the Supply of Digital Content or Digital Services
The provisions of this paragraph and the following one apply, in accordance with Decree-Law No. 84/2021, of 18 October (and equivalent EU consumer law provisions), to Agreements for the supply of digital content or digital services concluded with:
- a Consumer, or
- a natural person entering into an Agreement directly related to their business activity, where it is clear from the Agreement that it does not have a professional character for that person, particularly in view of the subject of their business activity made available in the Portuguese Commercial Registry (Registo Nacional de Pessoas Colectivas).
Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) provides information on the website www.algarvewedding.eu regarding how Clients can place orders for digital services. To place an order, the Client selects the digital service(s) of interest, enters the necessary data to conclude the Agreement and perform the Service, and specifies the method of performance (if applicable) and payment method.
Where the ordering process involves a button or similar function, it shall be clearly labeled with the words “order with payment obligation” or another equivalent and unambiguous statement.
Placing and confirming an order entails an obligation for the Client to pay the price of the digital service and any applicable additional fees. The confirmation of the order by the Company constitutes the moment at which the Agreement for the provision of digital services is concluded between the Client and the Company.
The Company shall deliver the digital content or provide access to the digital service immediately after the conclusion of the Agreement, unless otherwise agreed by the parties, particularly if a different delivery time is indicated on the respective product page on the website. This clause does not apply if the Agreement provides for the delivery of digital content on a physical medium.
If the Client does not consent to the commencement of performance before the withdrawal period expires, the provision of the digital content or service shall take place only after this period has elapsed.
The Company informs Clients that granting consent to start performance before the withdrawal period expires results in the loss of the Client’s right to withdraw from the Agreement once the digital content or service has been fully delivered.
The Company may, for valid reasons, make changes to digital content or digital services that are not necessary to maintain conformity with the Agreement. Valid reasons include, in particular, the legitimate interests of the Client or the Company. The Company shall clearly and transparently inform the Client of any such changes.
If a change significantly and negatively affects the Client’s access to or use of the digital content or service, the Company must notify the Client in advance on a durable medium, specifying the nature, timing, and consequences of the change, as well as the Client’s right to terminate the Agreement without notice. The Client may exercise this right within 30 days from the date the change takes effect.
The Client may terminate the Agreement for the supply of digital content or digital services in writing or on another durable medium, with one month’s notice, effective at the end of a calendar month.
The Company may also terminate such an Agreement in writing or on another durable medium, with one month’s notice, effective at the end of a calendar month, for valid reasons, which include:
- the discontinuation or decision to discontinue the operation of the business division referred to in § 1;
- a substantial change or decision to change the scope of activity of the business division referred to in § 1;
- a significant reorganization within the Company;
- occurrence of failures or serious difficulties (particularly technical) affecting the functioning of the website, not attributable to the Company;
- the Client’s delay in payment of fees due to the Company;
- a material breach of the Agreement or the Terms and Conditions by the Client.
For all matters not regulated in this paragraph, the relevant provisions of Consumer Rights Act and applicable EU and Portuguese consumer protection laws shall apply.
§ 8 Responsibility for Non-Conformity of Digital Content or Digital Services with the Agreement
If Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) fails to deliver the digital content or digital service, the Client shall request its delivery. If the Company does not deliver the digital content or digital service without undue delay, or within an additional expressly agreed period, the Client may withdraw from the Agreement.
This provision does not apply where the Agreement provides for the delivery of digital content on a physical medium.
The Company shall be liable for any lack of conformity of the digital content or digital service with the Agreement:
- in the case of one-off or part-based delivery, where the non-conformity existed at the time of delivery and became apparent within two years from that moment;
- in the case of continuous supply, where the non-conformity occurred or became apparent during the period in which the digital content or digital service was to be supplied in accordance with the Agreement.
If the digital content or digital service is not in conformity with the Agreement, the Client may require the Company to bring it into conformity.
The Company may refuse to bring the digital content or digital service into conformity where it is impossible or would impose disproportionate costs on the Company.
If the digital content or digital service is not in conformity with the Agreement, the Client may make a statement requesting a price reduction or withdrawal from the Agreement if:
- bringing the digital content or digital service into conformity is impossible or would entail disproportionate costs, as provided for in Chapter III of Decreto-Lei n.º 84/2021;
- the Company has failed to bring the digital content or digital service into conformity in accordance with Chapter III of Decreto-Lei n.º 84/2021;
- the non-conformity persists despite the Company’s attempt to bring the digital content or digital service into conformity;
- the lack of conformity is so substantial that it justifies an immediate price reduction or withdrawal without first requesting repair;
- the Company’s statements or the surrounding circumstances clearly indicate that it will not bring the digital content or digital service into conformity within a reasonable time or without significant inconvenience to the Client.
The reduced price shall bear the same proportion to the price stipulated in the Agreement as the value of the non-conforming digital content or service bears to the value of conforming content or service.
Where the Agreement provides for the supply of digital content or digital services in parts or on a continuous basis, the reduction shall take into account the period during which the digital content or service remained non-conforming.
The Client may not withdraw from the Agreement if the digital content or digital service was provided in exchange for payment and the lack of conformity is minor.
In the event of withdrawal by the Client, the Company may request the return of the physical medium on which the digital content was supplied within 14 days from receipt of the Client’s withdrawal statement. The Client shall return the medium without undue delay.
Upon withdrawal from the Agreement, the Company shall reimburse the Client only for the portion of the price corresponding to:
- the non-conforming digital content or service; and
- any digital content or service whose delivery obligation ceased due to the withdrawal.
The Company shall make the refund using the same payment method used by the Client, unless the Client expressly agrees to another method that entails no additional costs.
The Company’s liability shall be limited to the value of the digital content or digital service that was to be supplied. The Company shall not be liable for any loss of profits resulting from non-performance, improper performance, or failure to deliver the digital content or digital service.
Complaints concerning non-conformity of the digital service with the Agreement shall be processed within 14 (fourteen) days from their receipt.
If the Company does not respond to a complaint within this period, the complaint shall be deemed accepted.
The Company shall inform the Client of the outcome of the complaint in writing or on another durable medium.
The Company’s liability for non-conformity of digital content or digital services with the Agreement, as well as for non-performance or improper performance of an Agreement, shall be excluded in respect of Agreements concluded with Clients who are not:
- Consumers, or
- natural persons entering into an Agreement directly related to their business activity where it is clear from the content of the Agreement that it does not have a professional character for that person, particularly in view of the subject of their business activity as made available in the Portuguese Commercial Registry (Registo Nacional de Pessoas Colectivas).
§ 9 Prices of Products and Delivery Costs
The prices displayed for Products offered on the www.algarvewedding.eu website are gross prices, meaning they include Value Added Tax (VAT) in accordance with applicable Portuguese law. All prices are stated in euros (EUR).
The price indicated for each Product does not include delivery costs, unless explicitly stated otherwise in the Product offer.
The Client shall bear the cost of delivery, unless the offer published by Imagination Arcade Unipessoal Lda (hereinafter referred to as the Company) on the website provides otherwise.
The total amount payable by the Client in connection with the purchase of a selected Product consists of the Product price and the delivery cost.
Unless otherwise specified on the Product page or during the ordering process, the methods of delivery or performance are as follows:
- For physical goods (Tangible Products): delivery to the address indicated by the Client, or personal collection at the Company’s registered office, if such an option is available;
- For digital services or digital content: delivery to the email address provided by the Client;
- For other services: in the manner specified on the website on the page of the given Service, or as determined during the order process, particularly depending on the nature of the Service.
The Company shall provide clear and accessible information on any delivery restrictions or conditions affecting Product availability, no later than at the beginning of the ordering process.
§ 10 Methods of Payment
The Company provides clear and visible information on the accepted payment methods no later than at the beginning of the ordering process on the website www.algarvewedding.eu.
Unless otherwise specified on the Product page or during the order process, the Client may pay for Products or Services using one of the following methods:
- Electronic payment systems accepted by the Company, allowing for fast payment of the order;
- Standard bank transfer to the account specified by the Company.
To use an electronic payment system, the Client must accept the terms and conditions of that system. The list of available electronic payment systems is presented during the finalization of the order.
In the event of withdrawal from the contract, refunds will be made using the same payment method used by the Client, unless the Client has explicitly agreed to an alternative refund method that does not incur any additional costs.
The Company does not accept cash payments from Clients.
§ 11 Right of Withdrawal from the Contract
The provisions of this paragraph apply to Clients who are Consumers, or to natural persons concluding a contract with the Company directly related to their business activity, provided that the contract indicates that it is not of a professional nature for that person, particularly in relation to the subject of their business activity, as registered in the Central Registration and Information on Business Activity.
The Client specified above has the right to withdraw from the Contract without giving any reason and without incurring any costs, unless generally applicable law or the provisions of this Terms and Conditions provide otherwise. A contract from which the Client withdraws is considered not concluded.
To withdraw from the contract, it is sufficient to submit a declaration of withdrawal to the Company within 14 (fourteen) days.
The withdrawal period begins:
- For contracts where the Company delivers a Product and is obliged to transfer its ownership – from the moment the Product is taken into possession by the Client or a third party indicated by the Client other than the carrier. In the case of a contract that:
- Includes multiple Products delivered separately, in batches, or in parts – from the moment the last Product, batch, or part is taken into possession;
- Involves regular delivery of Products over a specified period – from the moment the first Product is taken into possession;
- For other contracts – from the day the Contract is concluded.
To meet the withdrawal deadline, it is sufficient to:
- Send a written declaration to the Company at the address specified in the Terms and Conditions or on www.algarvewedding.eu, or
- Send the declaration in a documented form to the email address specified in the Terms and Conditions or on www.algarvewedding.eu.
The Company shall promptly send the Client confirmation of receipt of the withdrawal declaration on a durable medium if the declaration is submitted electronically.
In the event of withdrawal from the contract, the Client is obliged to return the purchased Product immediately, no later than 14 (fourteen) days from the date of withdrawal, unless the Company has offered to collect the Product itself. Sending the Product before the deadline is sufficient. The Client bears the cost of returning the Product.
Upon withdrawal by the Client, the Company shall refund the Client the amount paid for the Product and delivery costs within 14 (fourteen) days of receiving the withdrawal declaration. However, if the Client chose a delivery method other than the cheapest method offered by the Company for that order, the Company is not obliged to refund the additional costs incurred.
The Company shall refund the payment using the same method used by the Client unless the Client agrees to a different method of refund that does not incur any costs. The Company may withhold the refund until the Product is received back or until the Client provides proof of dispatch, whichever occurs first.
If the Client submits a withdrawal declaration before receiving confirmation of the order from the Company, the order is canceled.
The Client is liable for any diminished value of the Product resulting from use beyond what is necessary to establish its nature, characteristics, and functionality.
The right of withdrawal does not apply in the cases provided by law, particularly in contracts:
- For the provision of services where the Consumer is obliged to pay a fee, if the service has been fully performed with the Consumer’s prior explicit consent and the Consumer has been informed that they would lose the right of withdrawal upon full performance;
- Where the price or remuneration depends on fluctuations in the financial market beyond the Company’s control;
- Where the subject of the contract is a non-prefabricated Product made according to the Consumer’s specifications or intended to meet their individual needs;
- Where the Product is perishable or has a short shelf life;
- Where the Product is delivered in sealed packaging which cannot be returned for health or hygiene reasons once opened;
- Where the Product becomes inseparably combined with other items after delivery;
- Where the subject of the contract is alcoholic beverages with agreed-upon delivery later than 30 days and whose value depends on market fluctuations;
- Where the Consumer requested urgent repair or maintenance at their location and additional services or unrelated goods were provided;
- For audio, visual, or software recordings delivered in sealed packaging that has been opened;
- For newspapers, periodicals, or magazines, except subscription contracts;
- Concluded via public auction;
- For accommodation services (other than residential), transport of goods, car rental, catering, or leisure, sports, or cultural events if the contract specifies the service date or period;
- For digital content not provided on a tangible medium if the Consumer has given prior explicit consent and has been informed that they would lose the right of withdrawal once the service is fully provided;
- For services already fully performed at the Client’s explicit request (such as urgent repair) with prior consent and acknowledgment of loss of withdrawal rights.
The Company shall also issue appropriate corrections of previously issued purchase documents (corrective VAT invoice or specification).
§ 12 Refund of Payments Made by the Client
The Company shall refund the Client’s payments within 14 (fourteen) calendar days using the same payment methods used by the Client, unless the Client has explicitly agreed to a different method of refund that does not incur any costs, in the following cases:
- Withdrawal from the contract in whole or in part (in which case the refund applies to the corresponding portion of the price) for orders paid in advance before their execution;
- Recognition of a complaint and the impossibility of repairing a damaged Product or replacing it with a new one, or in the case of provision of a Service / Digital Service according to the contract;
- Recognition of the right to request a reduction in the price of the Product.
§ 13 Newsletter
The Client may consent to receive commercial information, including commercial information via electronic means, by selecting the appropriate option in the registration form or through the website www.algarvewedding.eu. Upon giving such consent, the Client will receive a newsletter (Newsletter) from the Company at the email address provided by the Client.
The Client may unsubscribe from the Newsletter at any time by notifying the Company via www.algarvewedding.eu or through the contact methods provided on the website.
§ 15 Final Provisions
Imagination Arcade Unipessoal Lda (“StartUp”) informs that using services provided electronically involves certain risks due to the public nature of the Internet, including, in particular, the possibility of unauthorized third parties accessing or modifying the Client’s transmitted data. To minimize these risks, the Client should adopt appropriate security measures, including using antivirus software, keeping browsers and operating systems up to date, and avoiding public Wi-Fi networks.
To the fullest extent permitted by law, StartUp is not responsible for emails being blocked by mail server administrators or for email messages being deleted or blocked by software installed on the Client’s device.
StartUp is not liable for the Client’s devices or infrastructure, including malfunctioning public telecommunications networks, which may cause interruptions or limited access to the Services on the website algarvewedding.eu.
StartUp informs that the display of Product visualizations on the Client’s device while using the Service depends on multiple factors, including display type, resolution, aspect ratio, backlighting method, applied technologies, and hardware performance. Any discrepancies between the visualization and the actual appearance of the Product cannot be the basis for a complaint.
All trademarks, logos, brand names, graphics, or images displayed on the Service are legally protected and are used by StartUp solely for informational purposes.
StartUp, to the fullest extent permitted by law, is not liable for disruptions, including temporary outages, caused by force majeure, unauthorized actions of third parties, or incompatibility between the Service and the Client’s technical infrastructure.
StartUp reserves the right to temporarily suspend the Service, particularly for maintenance, development, or upgrades.
All Product names displayed on the Service are for identification purposes only and may be legally protected or registered under applicable industrial property law.
The Service contains content protected by intellectual property law, including copyright (such as website content, graphic layout, images, and photos). Clients and visitors to the Service agree to respect the intellectual property rights (including copyrights and industrial property rights such as registered trademarks) of StartUp and third parties. Clients or visitors are solely responsible for any breach of this provision.
Clients may not post content on the Service that is unlawful, immoral, in violation of applicable law, or infringes the rights of third parties. Clients may not publish links to pornographic, obscene, or offensive materials.
Clients must refrain from any activity that could affect the proper functioning of the Service, including any interference with its operation or technical components.
StartUp will notify registered Clients of any changes to this Terms and Conditions by sending an email to the address provided during registration. Clients may delete their account at any time after receiving such notification. Changes to the Terms and Conditions do not affect agreements concluded before the changes take effect.
Matters not regulated in these Terms and Conditions are governed by applicable Portuguese law, including, in particular, the provisions of:
- Código Civil (Civil Code), specific legislation for consumer rights Law No. 24/96 (Consumer Protection) & Decree-Law 84/2021
Disputes arising from agreements concluded under these Terms and Conditions will be resolved by the court having jurisdiction over the registered office of StartUp. This does not apply to agreements concluded with a Consumer.
Any alternative dispute resolution requires mutual consent between the Client and StartUp. Detailed procedures for out-of-court dispute resolution are available on the website of the Autoridade da Concorrência (AdC), Direção-Geral do Consumidor (DGC), on the websites of Regional Trade Inspection Offices, and from local consumer advocates.
These Terms and Conditions are effective as of 1 February 2024.
Notice on Out-of-Court Dispute Resolution
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (ODR Regulation), Imagination Arcade Unipessoal Lda provides the following electronic link to the online dispute resolution (ODR) platform: https://webgate.ec.europa.eu/odr.
The ODR platform enables out-of-court resolution of disputes between businesses and consumers. Participation in this procedure is voluntary.